Knowledge Base
A help center your customers actually use
Public articles, smart search, AI suggestions inline with tickets, full SEO control. Every workspace gets a knowledge base — included on every plan.
Why a KB
The cheapest support ticket is the one nobody filed
Customers prefer self-service when the article exists and is good. HelpMesh makes it easy to publish, easy to find, and easy to keep up to date.
Rich-text editor
Tiptap-powered editor with code blocks, images, tables, embeds, and structured headings.
Hybrid search
Full-text search with pgvector embeddings for semantic retrieval. Customers find articles even when they use different words than the title.
AI suggestions inline
Agents see relevant articles inline as they read a ticket. Customers see them in the chat widget. Deflection happens naturally.
SEO controls per article
Per-article meta title, meta description, canonical URL. Auto-generated sitemap entry. Indexable by Google and AI crawlers (per the marketing carve-out).
View + helpfulness analytics
Per-article view counts, upvote/downvote tracking, and "did this help?" signals to identify articles that need attention.
Internal vs. public collections
Mark a collection as internal-only — agents see it, customers do not. Useful for runbooks and SOPs that should not leak.
How customers find articles
Five paths to the same answer
The best knowledge base is the one customers stumble into without looking. HelpMesh surfaces articles wherever they help.
Help Center
Public site at /kb/[article]
Chat widget
AI surfaces matches as customers type
Agent UI
Inline panel beside each ticket
Email reply
AI inserts links into draft replies
Search engines
JSON-LD + sitemap = Google ranking
Start your knowledge base in minutes
Every new tenant gets 4 starter articles tailored to their workspace. Edit, delete, or build on them — they are yours.