Documentation

Build with HelpMesh

API-first customer support platform — every action behind one API. Pick a topic to get started.

Core Topics

Full reference for every endpoint — threads, messages, customers, webhooks, meetings. Request shapes, response examples, status codes.

Subscribe to thread.created, message.created, meeting.scheduled, and 30+ other events. HMAC-SHA256 signed, auto-disable after 10 failures.

How outbound replies, inbound forwarding, and fresh-thread routing work. Copy-paste addresses for your workspace.

Machine-readable API definition (3.1). Use with openapi-generator-cli, Postman, etc.

Every release with full notes — features, fixes, deploy notes, schema migrations.

Per-version upgrade guides for the rare changes where code that worked before may not work after. Before/after diffs, full mapping tables.

Encryption, tenant isolation, compliance frameworks, threat model.

Need help?

Email support@helpmesh.io with your X-Request-Id header value (returned on every API response) and we'll trace it server-side.